![]() Once you know what hardware you’re using, you can download the appropriate drivers from the web: ![]() You can check what video card and drivers you are running using the DxDiag command. If you are playing on old or outdated display drivers, you may encounter issues when trying to launch and play any game. If you need to update your version of Windows 10/11, you can follow the instructions here. This includes checking your version of Windows 10/11. Ensure that your system meets the minimum system requirements to run the game. Please work through the following steps to see if they fix the problem: □ Ensure that your computer meets the minimum requirements to play the game.Ī majority of crashes upon launching the game can be attributed to playing on a PC that does not meet the recommended requirements. Try uninstalling and reinstalling the game from the App Store.There are several potential workarounds to this issue.Get more space by removing unused apps, music, pictures, and videos. Go to Settings > General > About and you will see your available capacity.Here you can check to see if any updates are available. Go to Settings > General > Software Update.Make sure you are running the latest version of iOS.Check the App Store for the latest update to the game. If you run into issues loading the Google Play Store or downloading the game, please try the troubleshooting steps on the Google Help Center: Google Play Store won’t load or download your game? Get more space by transferring unused apps, music, pictures, and videos off your device. On Android 6.0 or later, select 'Storage' to Clear Data.Find and select Microsoft Solitaire Collection.Try clearing your local application data for Microsoft Solitaire Collection.Close all other apps and restart your device.We can’t guarantee support for the game if it is downloaded from other sites. ![]() Make sure the game is downloaded from the Google Play Store.These can be found by clicking the ellipsis (…) in the top right hand corner > Get Updates > Update All. Open the Microsoft Store app on your device.Close all other apps and restart your device from the power menu.Doing so can sometimes fix freezing and crash issues. Issue with your game crashing or freezing? Please try the following: ![]()
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